
A brief disclaimer before I begin: I love my job. In a miserable economy with desolate statistics for young adult employment (especially within the arts!) I have managed to find a job that I truly enjoy, which I learn a lot from, and that offers me exposure to a variety of different areas in which I might further my career.
And then there are the days you spend in the coatroom.
Yes, one of the not so glamorous aspects of art museum employment involves occasionally receiving and returning the many coats of the museum’s patrons. They come in all sizes and ages, levels of English and decorum, from elderly Asians to unfettered art students.
As you can surely imagine, the coats themselves vary tremendously. Yet be they puffy or Prada, they are flung with the same air of casual disregard across the counter, into the waiting arms of the (assumingly) trustworthy attendant. Today, I was that person.
I used to say (and still believe) that you can tell everything about a boy based on his shoes. (Keep your eyes peeled for that post.) I now believe that about all humans and their coats.
It’s not as simple as a price point or a preference, but coats are as much a part of our lives as our purses, except you hand them over to strangers without trepidation. Especially in chillier months, coats are worn near daily and subjected to the subway rides, Saturday nights, and Sunday outings. They develop a personality which mirrors the lifestyle you lead, and as the sometime person on their receiving end I promise you, these coats can carry some serious baggage.
For example: is it clean, or not so clean? Fur or faux? Did you go for style or sport? A practical expense like Northface, or a no-name-knockoff that will leave you shivering? How full are your pockets? How many coats are we checking?
Within a two minute exchange I have a pretty good idea of a family’s size, income, priorities, preferences, and politeness.
Of course, this is the necessary learning experience of anyone working with the public. It doesn’t take long to become pretty good at sizing people up when they must come to you for help.
What is amazing, though, is how oblivious some people seem to be. Trust me, when I’m working in the coatroom I am not looking for a conversation. But eye contact I can handle. A tip from someone wearing Topshop is a signal that they get what you’re going through. A blow-off by the Burberry crew is painstakingly common.
But there you go: society in a nutshell. We live among each other without often seeing who’s there.
Of course, the same goes for me. I shouldn’t judge anyone just because I get to see the label on their jacket. But should the tables be turned I guess I’m lucky: my coat’s a fox-trimmed hand-me-down from Korea; even I don’t know quite what to make of it.













